Account FAQ: Difference between revisions

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==Table of Contents==

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==Purpose==
==Purpose==


This page answers some basic questions about accounts and forgotten login information.
This page answers some basic questions about accounts and forgotten login information.


==FAQ==
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==Table of Contents==

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====I think I know my login name but I've forgotten my password. Can I retrieve it?====
====I think I know my login name but I've forgotten my password. Can I retrieve it?====


<ul><li style="list-style-type:none">If you've previously entered and confirmed your e-mail address, then use the [http://www.musicbrainz.org/user/forgot-password.html Forgot your password?] link.
If you've previously entered and confirmed your e-mail address, then use the [http://www.musicbrainz.org/user/forgot-password.html Forgot your password?] link.

</ul>
<ul><li style="list-style-type:none">Otherwise, please see the answer to the next question, "Why won't the web site accept my login name and password?"
Otherwise, please see the answer to the next question, "Why won't the web site accept my login name and password?"
</ul>


====Why won't the web site accept my login name and password?====
====Why won't the web site accept my login name and password?====
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<ul><li style="list-style-type:none">You can't completely delete your account; we need to keep at least the information that an account existed at some point, so that the database is kept consistent. However, you can remove your personal information from an account:
<ul><li style="list-style-type:none">You can't completely delete your account; we need to keep at least the information that an account existed at some point, so that the database is kept consistent. However, you can remove your personal information from an account:
* delete all your [http://www.musicbrainz.org/user/subscriptions.html subscriptions], if you have any ([http://www.musicbrainz.org/user/subscriptions.html http://www.musicbrainz.org/user/subscriptions.html])
* If you have any, delete all your [http://www.musicbrainz.org/user/subscriptions.html subscriptions].
* edit your profile, and blank out all three fields ([http://www.musicbrainz.org/user/edit.html http://www.musicbrainz.org/user/edit.html])
* [http://www.musicbrainz.org/user/edit.html Edit your profile] and blank out all three fields.
* change your password to something very complex and hard to remember, and don't write down what it is ([http://www.musicbrainz.org/user/change-password.html http://www.musicbrainz.org/user/change-password.html])
* [http://www.musicbrainz.org/user/change-password.html Change your password] to something very complex and hard to remember and don't it write down. That way all your personal information is removed from your account, and you've effectively "locked" the account (by giving it an almost impossibly complex password).
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If you like we can also rename the account to something like "deleted account #1234". If you want us to do this, then follow the above instructions except:

</ul>

<br/>
<ul><li style="list-style-type:none">That way all your personal information is removed from your account, and you've effectively "locked" the account (by giving it an almost impossibly complex password).
</ul>
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<ul><li style="list-style-type:none">If you like we can also rename the account to something like "deleted account #1234". If you want us to do this, then follow the above instructions except:
* set the "bio" text of the account to "Please delete this account" (or similar)
* set the "bio" text of the account to "Please delete this account" (or similar)
* [[Contact Us|e-mail us]], telling us that you'd like your account to be deleted, and ''tell us the name of the account''. We'll e-mail you back to let you know when it's done.
* [[Contact Us|e-mail us]], telling us that you'd like your account to be deleted, and ''tell us the name of the account''. We'll e-mail you back to let you know when it's done.

Revision as of 04:45, 17 April 2006

NOTE: We are currently standardizing the terminology used in our documentation. In some the following terms used interchangeably.
  • Album and Release
  • Moderate and Edit

Release and Edit are now standard.

You can update the content of this page on the wiki but please do not add questions without answers. If your question has not been answered here, ask on the MailingLists instead.


Table of Contents

Purpose

This page answers some basic questions about accounts and forgotten login information.

FAQ

I think I know my login name but I've forgotten my password. Can I retrieve it?

If you've previously entered and confirmed your e-mail address, then use the Forgot your password? link.

Otherwise, please see the answer to the next question, "Why won't the web site accept my login name and password?"

Why won't the web site accept my login name and password?

  • Please send us an e-mail providing as much of the following information as accurately as possible: * your username (or as much as you can remember of it) * your password (or as much as you can remember of it) * the e-mail address you registered with * when you registered * when you last successfully logged in * when you last tried and failed to log in With that information we'll be able to look into the problem and help you.

How do I delete my account?

  • You can't completely delete your account; we need to keep at least the information that an account existed at some point, so that the database is kept consistent. However, you can remove your personal information from an account: * If you have any, delete all your subscriptions. * Edit your profile and blank out all three fields. * Change your password to something very complex and hard to remember and don't it write down. That way all your personal information is removed from your account, and you've effectively "locked" the account (by giving it an almost impossibly complex password). If you like we can also rename the account to something like "deleted account #1234". If you want us to do this, then follow the above instructions except: * set the "bio" text of the account to "Please delete this account" (or similar) * e-mail us, telling us that you'd like your account to be deleted, and tell us the name of the account. We'll e-mail you back to let you know when it's done.
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