Difference between revisions of "Account FAQ"

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{{FAQHeader}}  
 
{{FAQHeader}}  
  
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This page answers [[Frequently Asked Questions]] about accounts and forgotten login information.
  
==Purpose==
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If this page doesn't answer your question, please ask it in the [https://community.metabrainz.org MetaBrainz Forum] or [[Contact Us|contact us]]. If you would like to update [[mbwiki:Account FAQ|this page]] on the wiki, feel free to do so but please do not add questions without answers.
  
This page answers [[Frequently Asked Questions|FrequentlyAskedQuestions]] about accounts and forgotten login information.
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== Do I have to provide an email address? ==
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You don't need to provide an email address, unless you want to change the contents of the database. If you do, the email address will need to be verified, so that other MusicBrainz editors can better communicate with you.  
  
If that still doesn't help, please find us in one of the [[MusicBrainz Forum|MusicBrainzForum]]''s or via the [[Contact Us|contact page]]. If you would like to update the content of [[MBWiki:AccountFAQ|this page]] on the wiki, feel free to do so but please do not add questions without answers.
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== Why should I provide my email address? ==
 
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If you enter your email address:  
==FAQ==
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* You will be able to enter changes into the database (see [[Introduction to Editing]]).   
 
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* Other editors will be able to send messages using the "Send email to editor" function.   
====Do I have to provide an email address?====
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* You will be notified when [[Edit Note|edit note]]s are added to your [[Edit|edit]]s.  
 
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* You will have the option to [[Subscription|subscribe]] to the artists you like and be notified when new edits are entered for them.  
You do not need to provide an email address, unless you want to modify the contents of the database. From this point on, a verified email address is required to facilitate communication with other MusicBrainz editors.
 
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====Why should I provide my email address?====
 
 
 
If you enter your email address (See the official [[MusicBrainz Privacy Policy]]):  
 
* You will be able to enter changes into the database (See [[Edit Type|EditType]]s).   
 
* Other editors will be able to send messages using the "Send email to Editor" function.   
 
* You will be notified when [[Edit Note|EditNote]]s are added to your [[Edit]]s.  
 
* You will have the option to subscribe to the artists you like, and MusicBrainz will send you a daily list of edits entered against them.  
 
  
 
In all cases your email address will not be revealed to other [[MusicBrainz]] users.   
 
In all cases your email address will not be revealed to other [[MusicBrainz]] users.   
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====What about privacy?====
 
 
Rest assured that we will not pass your email address on to anyone, including other [[MusicBrainz]] users, without your most explicit consent. At any time you can fill in your email address if it's currently blank, blank it if it's currently filled in, or change from one address to another. Read on for the full [[MusicBrainz Privacy Policy]].
 
 
We will not send you any newsletters, promotional mailings, etc. If you're interested in that, please subscribe to our mailing lists.
 
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== What about my privacy? ==
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Rest assured that we will not pass your email address on to anyone, including other MusicBrainz users, without your most explicit consent. At any time you can fill in your email address if it's currently blank, blank it if it's currently filled in, or change from one address to another. Read on for the full [[MusicBrainz Privacy Policy]].
  
====I think I know my login name but I've forgotten my password. Can I retrieve it?====
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We will not send you any newsletters, promotional mailings, etc.  
  
If you've previously entered and confirmed your email address, then use the [http://www.musicbrainz.org/user/forgot-password.html Forgot your password?] link.  
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== I think I know my username but I've forgotten my password. Can I retrieve it? ==
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If you've previously entered and confirmed your email address, then use the [[mb:lost-password|Forgot your password?]] link.  
  
 
Otherwise, please see the answer to the next question, "Why won't the web site accept my login name and password?"  
 
Otherwise, please see the answer to the next question, "Why won't the web site accept my login name and password?"  
  
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== Why won't the login page accept my username and password? ==
 
 
 
====Why won't the web site accept my login name and password?====
 
 
 
 
Please [[Contact Us|send us an email]] providing as much of the following information as accurately as possible:  
 
Please [[Contact Us|send us an email]] providing as much of the following information as accurately as possible:  
* your username (or as much as you can remember of it)  
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* Your username (or as much as you can remember of it)  
* your password (or as much as you can remember of it)  
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* Your password (or as much as you can remember of it)  
* the email address you registered with  
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* The email address you registered with  
* when you registered  
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* When you registered  
* when you last successfully logged in  
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* When you last successfully logged in  
* when you last tried and failed to log in   
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* When you last tried and failed to log in   
 
 
With that information we'll be able to look into the problem and help you. 
 
 
 
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====How do I delete my account?====
 
 
 
You can't completely delete your account. We need to keep at least the information that an account existed at some point, so that the database is kept consistent.  However, you can remove your personal information from an account:
 
* if you have any, delete all your [http://www.musicbrainz.org/user/subscriptions.html subscriptions]
 
* [http://www.musicbrainz.org/user/edit.html edit your profile] and blank out all three fields
 
* [http://www.musicbrainz.org/user/change-password.html change your password] to something very complex and hard to remember and don't write it down
 
 
 
That way all your personal information is removed from your account, and you've effectively "locked" the account (by giving it an almost impossibly complex password).
 
 
 
If you like we can also rename the account to something like "deleted account #1234". If you want us to do this, then follow the above instructions except:
 
* Set the "bio" text of the account to "Please delete this account" (or similar)
 
* [[Contact Us|Email us]], telling us that you'd like your account to be deleted, and ''tell us the name of the account''.  We'll email you back to let you know when it's done.
 
  
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With this information we'll be able to look into the problem and help you. 
  
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== How do I change my username? ==
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We don't have an option for users to easily change their username, since we try to ensure everyone can be recognised by the community. That said, username change requests can be sent via [https://metabrainz.org/contact support email], and will generally be accepted unless you're trying to change your username quite often. If you're using [https://listenbrainz.org ListenBrainz], keep in mind that the project does not support username changes at the moment (although [[jira:LB-383|we hope to change that eventually]]), so you'll need to choose between keeping your username or your old listens.
  
====Is there any Code of Conduct or rules?====
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== How do I delete my account? ==
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You can't completely delete your account. We need to keep at least the information that an account existed at some point, so that the database is kept consistent.  However, you can automatically remove all your personal information by [[mb:account/edit|editing your profile]] and clicking the delete account link.
  
Yes, there is a [[Code Of Conduct|CodeOfConduct]] and it applies to all users of [[MusicBrainz]] including [[Editor]]s and [[Auto-Editor|AutoEditor]]s
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This will irreversibly rename your account and clear your password, biography, email address, preferences, subscriptions, collections, ratings and tags, as well as prevent any further logins.
  
{{FAQFooter}}
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== Are there any codes of conduct or rules? ==
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Yes, there is a [[Code of Conduct]] and it applies to all users of [[MusicBrainz]] from the newest [[editor]]s to seasoned auto-editors.
  
[[Category:To Be Reviewed]] [[Category:FAQ]] [[Category:WikiDocs Page]]
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[[Category:To Be Reviewed]]
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[[Category:FAQ]]
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[[Category:WikiDocs Page]]

Latest revision as of 09:52, 25 August 2020

Frequently Asked Questions: General FAQ · Account FAQ · Editing FAQ · Introduction to Voting

This page answers Frequently Asked Questions about accounts and forgotten login information.

If this page doesn't answer your question, please ask it in the MetaBrainz Forum or contact us. If you would like to update this page on the wiki, feel free to do so but please do not add questions without answers.

Do I have to provide an email address?

You don't need to provide an email address, unless you want to change the contents of the database. If you do, the email address will need to be verified, so that other MusicBrainz editors can better communicate with you.

Why should I provide my email address?

If you enter your email address:

  • You will be able to enter changes into the database (see Introduction to Editing).
  • Other editors will be able to send messages using the "Send email to editor" function.
  • You will be notified when edit notes are added to your edits.
  • You will have the option to subscribe to the artists you like and be notified when new edits are entered for them.

In all cases your email address will not be revealed to other MusicBrainz users.

What about my privacy?

Rest assured that we will not pass your email address on to anyone, including other MusicBrainz users, without your most explicit consent. At any time you can fill in your email address if it's currently blank, blank it if it's currently filled in, or change from one address to another. Read on for the full MusicBrainz Privacy Policy.

We will not send you any newsletters, promotional mailings, etc.

I think I know my username but I've forgotten my password. Can I retrieve it?

If you've previously entered and confirmed your email address, then use the Forgot your password? link.

Otherwise, please see the answer to the next question, "Why won't the web site accept my login name and password?"

Why won't the login page accept my username and password?

Please send us an email providing as much of the following information as accurately as possible:

  • Your username (or as much as you can remember of it)
  • Your password (or as much as you can remember of it)
  • The email address you registered with
  • When you registered
  • When you last successfully logged in
  • When you last tried and failed to log in

With this information we'll be able to look into the problem and help you.

How do I change my username?

We don't have an option for users to easily change their username, since we try to ensure everyone can be recognised by the community. That said, username change requests can be sent via support email, and will generally be accepted unless you're trying to change your username quite often. If you're using ListenBrainz, keep in mind that the project does not support username changes at the moment (although we hope to change that eventually), so you'll need to choose between keeping your username or your old listens.

How do I delete my account?

You can't completely delete your account. We need to keep at least the information that an account existed at some point, so that the database is kept consistent. However, you can automatically remove all your personal information by editing your profile and clicking the delete account link.

This will irreversibly rename your account and clear your password, biography, email address, preferences, subscriptions, collections, ratings and tags, as well as prevent any further logins.

Are there any codes of conduct or rules?

Yes, there is a Code of Conduct and it applies to all users of MusicBrainz from the newest editors to seasoned auto-editors.