Contact Us: Difference between revisions
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== Have a question? == |
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==Questions== |
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Please check the [[General FAQ]], or one of the other pages of [[Frequently Asked Questions|frequently asked questions]], to see if your question has already been answered. |
Please check the [[General FAQ]], or one of the other pages of [[Frequently Asked Questions|frequently asked questions]], to see if your question has already been answered. If you're using [[MusicBrainz Picard]], check its [[Picard Troubleshooting|troubleshooting page]]. |
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If you can't find an answer to your question you can ask for help on one of our [[Mailing Lists|mailing lists]] or the [http://forums.musicbrainz.org/ forum]. |
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==Mailing Lists & Forums== |
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== Found a bug? == |
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We have several [[Mailing List|mailing lists]] (also available at [[Nabble Forum|Nabble]] for those who prefer a web interface) and [http://forums.musicbrainz.org/ forums]. The '''musicbrainz-users''' [http://lists.musicbrainz.org/mailman/listinfo/musicbrainz-users list] and the web-based [http://forums.musicbrainz.org/ forums] are for general discussion of MusicBrainz. This is an excellent way to get help or ask questions about this site. These are ideal for active discussions (and controversies!) with a wider audience. |
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Found a broken link or something that doesn't work as you expect it to? Please [http://tickets.musicbrainz.org/secure/CreateIssue.jspa?pid=10000&issuetype=1 let us know] and include details such as what happened, what you expected to happen, and the URLs of any pages involved. |
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==Report a Bug== |
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Found something that does not work? Please check the [http://bugs.musicbrainz.org/query?status=new&status=assigned&status=reopened&type=bug&order=priority list of bugs] at our [[Bug Tracker]] and if your problem has not been entered yet, submit it on the [http://bugs.musicbrainz.org/newticket new ticket page]. Likewise, if you have an idea for a new feature or improvement, please make sure it's not already on the [http://bugs.musicbrainz.org/query?status=new&status=assigned&status=reopened&type=enhancement&order=priority list of feature requests] before submitting it. |
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For those who prefer the convenience of [[IRC]], we invite you to join us in [irc://irc.freenode.net/musicbrainz #musicbrainz] or [irc://irc.freenode.net/musicbrainz-devel #musicbrainz-devel] on irc.freenode.net. Here you will find many developers, [[Auto-Editors|auto-editors]], and other active users who are willing to assist you with your questions. |
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==Email us== |
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== Other enquiries == |
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You can reach the MusicBrainz staff directly at one of the following addresses: |
You can reach the MusicBrainz staff directly at one of the following addresses: |
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| Support || [mailto:support%40musicbrainz.org support@musicbrainz.org] |
| Support || [mailto:support%40musicbrainz.org support@musicbrainz.org] |
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| Donations || [mailto:donations%40musicbrainz.org donations@musicbrainz.org] |
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| Press enquiries || [mailto:press%40musicbrainz.org press@musicbrainz.org] |
| Press enquiries || [mailto:press%40musicbrainz.org press@musicbrainz.org] |
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| Sponsorship enquiries || [mailto:sponsors%40musicbrainz.org sponsors@musicbrainz.org] |
| Sponsorship enquiries || [mailto:sponsors%40musicbrainz.org sponsors@musicbrainz.org] |
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| Copyright issues || [mailto:copyright%40musicbrainz.org copyright@musicbrainz.org] |
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| Other enquiries || [mailto:info%40musicbrainz.org info@musicbrainz.org] |
| Other enquiries || [mailto:info%40musicbrainz.org info@musicbrainz.org] |
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Note that |
Note that MusicBrainz does not provide support for taggers in the [[Tagger Affiliate Program]] such as [[Magic MP3 Tagger]] or [[Jaikoz]]. Contact and support information for these applications can be found on their respective pages. |
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| ⚫ | If you believe that MusicBrainz violates your copyright, |
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If you still believe that you've found a copyright issue in MusicBrainz, ''you must provide a link to where the offending material can be downloaded''. If you cannot provide such a link, we cannot act on your request. |
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==Wiki== |
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The [http://wiki.musicbrainz.org/ MusicBrainz Wiki] has a mix of discussion and documentation ranging from the introductory to the esoteric. It is primarily used for intermediate and advanced documentation of the MusicBrainz community, conventions, interfaces, and internals. While there's a fair amount of this on the main pages, over time most of is moving to the wiki, where it can be maintained and extended by the community as a whole. The wiki is especially well suited for documenting community issues and conventions like the style and editing guidelines, which change over time as a result of the community's interactions, and don't necessarily require development efforts. |
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The second use is for detailed and specific discussions. General ideas or opinions are best discussed on a mailing list, but once it gets to the point where there are detailed proposals (and counter-proposals) it makes sense to move discussion to the wiki, where others can comment in-line and link to related topics, as well as summarize and re-organize the discussion. Additional discussion may still take place on a mailing list or IRC and if there is general acceptance of the suggestion, it may be a good idea to create a feature request on the bug tracker. |
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MusicBrainz developers and users are often to be found in the '''#musicbrainz''' channel on [[IRC]] chat at irc.freenode.net. Please feel free to browse the [http://chatlogs.musicbrainz.org/ IRC log archives]. The IRC channel is a very informal forum for Q&A or brainstorming, with immediate interactive discussions. |
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==Blog== |
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The [http://blog.musicbrainz.org Brainz blog] has frequent updates from MusicBrainz developers on their progress in implementing new features and projects. While it has a comment feature for feedback, substantive discussion should be on the mailing lists or in the wiki. Please feel free to link to our blog from your own! |
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==Edit Notes and Annotations== |
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If you are editing the MusicBrainz database, be sure to use [[Edit Note]]s on your changes, and on changes that you are voting on - your notes will be emailed to all editors who vote on that change (or add a note themselves). This forum is very well suited for specific discussions about particular artists or releases. |
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You can also add [[Artist Annotation]]s and [[Release Annotation]]s to the database to communicate with other editors working on those parts of the database. |
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| ⚫ | If you believe that MusicBrainz violates your copyright, you may [[Copyright Violation Notice|report a copyright violation]]. Please note that MusicBrainz provides data about recordings, ''not the music itself''. If you find your music listed in MusicBrainz '''it does not mean that we have access to or provide access to the music files themselves'''. |
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Revision as of 17:40, 17 May 2011
Have a question?
Please check the General FAQ, or one of the other pages of frequently asked questions, to see if your question has already been answered. If you're using MusicBrainz Picard, check its troubleshooting page.
If you can't find an answer to your question you can ask for help on one of our mailing lists or the forum.
Found a bug?
Found a broken link or something that doesn't work as you expect it to? Please let us know and include details such as what happened, what you expected to happen, and the URLs of any pages involved.
IRC
For those who prefer the convenience of IRC, we invite you to join us in #musicbrainz or #musicbrainz-devel on irc.freenode.net. Here you will find many developers, auto-editors, and other active users who are willing to assist you with your questions.
Other enquiries
You can reach the MusicBrainz staff directly at one of the following addresses:
| Support | support@musicbrainz.org |
| Donations | donations@musicbrainz.org |
| Press enquiries | press@musicbrainz.org |
| Sponsorship enquiries | sponsors@musicbrainz.org |
| Other enquiries | info@musicbrainz.org |
Note that MusicBrainz does not provide support for taggers in the Tagger Affiliate Program such as Magic MP3 Tagger or Jaikoz. Contact and support information for these applications can be found on their respective pages.
Copyright issues
If you believe that MusicBrainz violates your copyright, you may report a copyright violation. Please note that MusicBrainz provides data about recordings, not the music itself. If you find your music listed in MusicBrainz it does not mean that we have access to or provide access to the music files themselves.
