MusicBrainz Picard/Troubleshooting: Difference between revisions
From MusicBrainz Wiki
Jump to navigationJump to search
No edit summary |
(manually redirecting anyone naughtily linking to the wiki instead of /doc/) |
||
| (10 intermediate revisions by 5 users not shown) | |||
| Line 1: | Line 1: | ||
| ⚫ | |||
<small>[[Products]] > [[Picard Tagger|Picard]] > Picard Troubleshooting </small> |
|||
== Getting help == |
|||
If you have problems using Picard, please first check the following resources: |
|||
* For general usage information see the [[Picard Documentation|documentation]] and the [[How To Tag Files With Picard|illustrated quick start guide]] |
|||
* Read the [[Picard FAQ|FAQ]] for common questions and problems |
|||
* Consult the [http://forums.musicbrainz.org/viewforum.php?id=2 forums]. |
|||
* Check the [[MusicBrainz Picard|download page]] for a newer version of Picard which might solve your problem |
|||
* If the problem is to do with a plugin, check the [[Picard Plugins]] for updated plugin versions |
|||
== Reporting a bug == |
|||
If you think you have found a bug please check whether you are using the [[MusicBrainz Picard|latest version]] of Picard and whether the bug has already been reported in our [http://bugs.musicbrainz.org/report/5 bug tracker]. If you're not sure or don't want to look through the existing tickets, ask on the [http://forums.musicbrainz.org/viewforum.php?id=2 forums] first. |
|||
If you're still convinced you have found a new bug, open a [http://bugs.musicbrainz.org/newticket?component=Picard+Tagger new ticket] providing the following information: |
|||
* Which version of Picard do you use? ('''Version''' in the form) |
|||
* Which operating system do you use? ('''OS''' in the form) |
|||
* What did you do when the bug occurred? |
|||
* What actually happened and what did you expect to happen? |
|||
* If you're using plugins, which plugins do you have enabled? |
|||
Please leave the '''Milestone''' empty, and do not increase the '''Priority''' - usually that is for developers and [http://en.wikipedia.org/wiki/Bug_triage bug triagers] to decide. |
|||
=== Getting logs === |
|||
For many bugs, it helps developers to have a log from Picard. You can see the log by going to '''Help''' >> '''View Log'''. You can also get a full debug log (even better) by starting Picard with '''-d''' as a command-line argument. If you're using Windows, you can change your shortcut's ''Target'' (right click shortcut >> '''Properties''') to <pre>"C:\Program Files\MusicBrainz Picard\picard.exe" -d</pre> Pasting this log into your forum post or bug ticket can help developers and other users to resolve your issue more quickly. |
|||
| ⚫ | |||
Latest revision as of 21:16, 25 November 2014
Redirect to:
